Delivery

We will ship your package by DHL.

Please let us know if the address is a DHL parcel store.

The prices are for end customers.
 

Per order shipping and handling within Germany:

    For an order value up to liability 99.99 EUR shipping costs 4.90 EUR
    Free shipping from 100 EUR order value
    (please note that on promotion days the order value minus the voucher value applies)

 

Shipping of manuals:

You now have the option to have your manual sent by Großbrief.

This shipping method will only be displayed if you only have manuals in your shopping cart. If there is something else in your shopping cart, we can not send the order by bulk mail.

This shipping method is currently only available for orders within Germany. Shipping by large letter is not insured.

 

Per order shipping and handling within the EU:

    shipping costs 13,90 EUR
    Free shipping from 125 EUR order value
    (please note that on promotion days the order value minus the voucher value applies)

 

Per order shipping and handling to Switzerland and Liechtenstein:

    shipping costs 13,90 EUR
    Free shipping from 125 EUR order value
    (please note that on promotion days the order value minus the voucher value applies)

(When shipping to Switzerland, customs duties and/or import taxes may apply between DHL- our shipping partner- and you as customer. Please check with us beforehand if in doubt).

 

Per order shipping and handling worldwide:

    shipping costs 37,90 EUR

 

DHL damaged package

We ask you to reject visibly damaged packages!

Please inform us via info@alexandra-renke.com if you have rejected a damaged package. We will then inform you about the next steps.

If you have accepted a damaged package, please take pictures, keep the original box and contact us immediately.

 

DHL drop-off authorization

With the issuance of a drop-off permit, the recipient assumes liability for his package. If you have given DHL a drop-off permit, we cannot accept any liability for damaged packages.